Sarva Health AI

Watch the revenue cycle actually get worked.

A practice management system, a clearinghouse, a payer portal and a phone line — and our agents signing in, searching, reading, deciding and writing back across all of them. Every patient, claim and dollar is invented, so there is nothing to sign and nothing to protect.

▶ Watch a claim get worked Read the Academy

The A/R worklist, with the agent switching it to the deadline view

Harbor PMthe agent leaving the money-sorted worklist for the deadline queuewatch this moment →

Pick a process and watch it run — 6 available

Patient registrationHarbor PM→Kestrel→Concord→Service mailbox→Task queue▶ Watch it run

Six registrations from scanned cards.

Charge capture & entryHarbor PM▶ Watch it run

Three artefacts read independently, then reconciled: a service documented in the note and on neither the superbill nor the ticket is coded and valued, a material disagreement goes to the coder with both readings, and a judgement modifier is proposed rather than appended.

Claim status & A/R follow-upHarbor PM→Kestrel→Concord→Service mailbox▶ Watch it run

Twelve claims across four payers: prioritised, re-touch suppressed, status determined on the path each payer actually offers, and a next action decided for each.

Denial managementHarbor PM→Concord▶ Watch it run

Correct and resubmit, appeal, adjust and close, transfer to the patient — one denial down each path, plus a medical-necessity denial the agent declines to decide and a code combination it has never seen.

Payment postingHarbor PM▶ Watch it run

A remittance balanced against its deposit before anything moves, lines matched, adjustments classified, an underpayment caught against contract terms — and a posting whose confirmation is lost, which the agent escalates rather than retries.

Payer contact — voiceHarbor PM→Sarva Voice▶ Watch it run

Two calls to payers with no status transaction and no portal path.

The full revenue cycle — 6 built, 21 specified

Every process a practice actually runs, from the front desk to the last write-off. The ones that are built can be watched end to end; the rest are specified to the same depth and get built in this order.

Front office1/6

Scheduling

Patient registration

Eligibility & benefits

Prior authorisation

Financial clearance

Point-of-service collection

Mid-cycle1/4

Charge capture & entry

Coding review & audit

Documentation queries

Charge reconciliation